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Landlord Advocate..
a monthly
newsletter distributed by the Landlord Law Firm, CT's leading source for
advice and counsel on issues affecting landlords.
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QUICK TIP:
Just do it!
Sometimes the hardest thing
to do is the most important to get done.
Whether it’s a budget you are
preparing, a staff member who’s underperforming, or a resident who is causing
problems in your community, the toughest challenge you may face may not be the
problem itself - but how to get started addressing it.
Often, we can’t get started
because we believe that once we begin, we cannot divert our attention to other
important concerns until this one is complete. Not true.
Start with a simple plan.
Set aside 30 minutes just to map out your approach to this difficult task. With
the plan in place, schedule the tasks you need to complete so that you can meet
your own deadline.
Planning to tackle this
problem and scheduling time to do so will not only be a huge weight off your
shoulders, it will clear your head to accomplish other tasks and, as is often
the case, your plan will likely reveal that the problem you thought was most
difficult was really not so bad after all.... |
Have a topic
you'd like to see featured in a future edition?
Just
email us! |
QUICK TIP:
Why it pays to be nice
to housing clerks.
Be nice to the housing
clerks and listen very carefully to everything that they say to you – in short,
treat them the way that you would want to be treated. Why?
As the operational
arm of the court (see accompanying article) they see,
hear, and participate in (almost) everything involving your housing case, including
the trial.
By their nature, housing
cases are generally very short-term – they are done within weeks (or, with
commercial cases, sometimes months). In contrast, housing clerks are often
around for years and years and, like other professionals, never forget bad
actors or bad treatment.
So, how do you make a good
impression? Simple.
-
Have your units in compliance with the law.
-
Be
organized.
-
Hire a professional landlord attorney to represent you and give you
“space” – the separation between you and the daily activities involved in a
housing case, so you can take the time to process and consider everything before
acting or responding.
If you decide to go pro se
(representing yourself), be sure to act professionally:
-
Introduce yourself.
-
Get to know the clerks' names.
-
Smile.
-
Never yell.
-
Express any valid frustration
calmly.
-
Never say anything that you would not want printed on the front page of
the newspaper (say it to your attorney instead!).
Acting otherwise could prove
to have both short- and long-term negative effects. |
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Why security deposits should never
be used
as "last month's rent".
Despite what many believe, the purpose
of a security deposit is NOT to ensure you get paid the final month’s rent. As a
landlord, you should expect a rent payment on the first day of the last month of
the lease, just like every other month. The actual purpose of a security deposit
is to make sure that if your tenant vacates at the end of their lease, the
apartment can be returned to ready condition for the next tenant with little or
no expense to you. You should expect that after your tenant vacates, the
apartment will be in pristine condition and you will be returning the entire
security deposit to the tenant at their forwarding address supplied to you in
writing upon their departure. [See
"How secure are your security deposits?" in our February edition].
Unfortunately, the likelihood of you
finding a pristine apartment on your move-out inspection is about as good as
getting your rent on the first every month, including the last one.
Nonetheless, you don’t want to limit your options at the end of the lease by
making uninformed mistakes at the beginning.
As we noted in last month’s issue,
collect an entire security deposit as a “security deposit” before your resident
moves in. We have all heard the phrase “first, last, and security deposit.”
This phrase, for most, means first month’s rent, last month’s rent, and security
deposit, all of which will be expected from the applicant before they become a
tenant. While the same dollars may come out of your applicant’s hand and into
yours, exactly what you must do with them now and how you may be forced to
handle them in the future is where things get tricky.
Let’s say you charge $1,000.00 per month
for rent. “First, Last and Security” = $3,000.00. Right? You take the
$3,000.00, put $1,000.00 into your security deposit interest-bearing account, and
deposit the rest into your operating account and go on your merry way. Not so
fast. Two major problems. First, the last month’s rent may be considered
“security” anyway and so now you have mishandled a security deposit by placing
in the wrong account. And, second, when your tenant vacates and you only
account for the $1,000.00 in your escrow account, you may find yourself fighting
with the Banking Commission over improper security deposit accounting.
There is a simple fix. Collect two
things before an applicant moves in:
-
The first month’s rent.
-
A
security
deposit (however much you want within the legal limits).
Don’t call the security deposit anything
else. Don’t make reference to the last month’s rent. If the applicant
asks whether you are collecting the last month’s rent, you can simply state,
“This is a security deposit. We expect you to pay your last month’s rent just
like all other months by the first of the month.” Take $1,000.00 and deposit it
into your operating account. Spend it at will. Take the other $2,000.00 (or
however much you collected) and deposit it into your security deposit
interest-bearing account and prepare to return it in twelve months after your
pristine move-out inspection. This will clear up a lot of confusion and avoid a
few other problems that scenario one will invariably create for you.
Security deposit handling and accounting
are protected by statute, as we discussed last month [See
"How secure are your security deposits?"]. Making things very clear
as to what money you are collecting and for what purpose, at the beginning of your
tenant relationship, will make your life much calmer and easier upon
their departure.
Yet another way to protect yourself,
and limit your losses at the end of a tenancy, is to not allow charges to accrue against
the security deposit during the lease term. If your residents are
responsible for maintenance charges, damage repairs, or other financial obligations incurred under the lease, charge your
resident and demand payment of those during the lease. Don’t allow them to
accumulate over time with the intent that you will apply these charges against the security deposit.
Doing so may very well leave you empty handed when that
pristine move-out inspection turns out to be not-so-pristine.
If your resident offers or insists that
you “take the charges out of my security,” you should consult a landlord attorney about
your options as you have just witnessed the first symptom of what could turn
out to be an expensive disease when that resident skips out on you two months
before the end of the lease. See “Your tenant skipped town
- now what?” in this issue.
Clarity and consistency will
make collecting, handling, and effective use of security deposits a strong
foundation for your unit turnover operations as well as your asset protection strategy.
[TOP]
"Just how long will this
eviction take?"
A common question among landlords, it often defies easy explanation due
to factors specific to not only the landlord-tenant relationship, but also to
the law and operation of the courts.
As always, the key document – and first
point of reference – is the lease. What does it say about any grace period,
default, notice, or remedy concepts that would help address the issue at hand?
Remember, landlords can (and often unwittingly do) contract away their summary
process (eviction) statutory rights by what’s written in the lease. For
example, on the residential side, a lease that states rent is due by the 10th of
the month – usually, an attempt to simplify the 1st of the month deadline plus
the 9-day statutory grace period – in reality means that the tenant has until
the 19th of the month to pay. The statutory grace period applies from the lease
rent payment deadline as extended by any grace period(s) included in the lease.
On the commercial side, a lease that requires a default notice for nonpayment of
rent eliminates the landlord’s statutory right to move
directly to a
notice to quit on the day after the rent is due.
Another factor is whether the
rental situation in any way benefits from government or private-source funding
(this includes Section 8, HOME, tax credits, and municipal bond programs as
examples). If so, there are routinely operating agreements or laws /
regulations that may affect whether and how you can evict a tenant. Be
sure to consider this often-overlooked, yet critical, component if you are
contemplating
whether to acquire a multi-unit complex - particularly on the residential side.
To avoid additional expense, landlords looking to expand their property
portfolio should be sure to put the contractual burden of identifying
these agreements, laws, and regulations on the seller, not the buyer.
Properties or tenants
that participate in rent-subsidy programs like Project-Based Section 8 or Section 8
Vouchers add yet another factor as there are usually contracts between the
landlord and the Section 8
administrator (or other government agency) that will impact the situation (see
the “Section 8 - So many contracts -
so little time" in our February 2009 edition for more on
this subject).
Luckily, the law is much more
straightforward when defining an eviction timeline. For example, when
using nonpayment of rent in a market transaction (i.e. no government program
involved) – regardless of whether it’s residential or commercial - your
landlord attorney, in most instances, should be able to get you a tenant
deadline to file an appearance in court and a responsive pleading to the
complaint within approximately twenty-three (23) days.
From there, if the tenant fails to file
an appearance, your landlord attorney can file a motion for default against the
tenant, which – by law – the court should grant within one (1) business day. If
the tenant files an appearance but does not plead, your attorney can file a
different motion for default against the tenant, which obligates the tenant to file a pleading
within three (3) business days or the court will grant default judgment. Of
course, one can never account for the potential backlog of work in the Housing
Clerk’s Office [see , which can delay the court’s response to these motions (see
the
accompanying article and quick tip on Housing Clerks for more details and
approaches to help increase the likelihood of timely responses). Although
landlords cannot control how quickly the court responds to such a motion, with
the right landlord attorney, they can control the timeliness of the document
filings.
If the tenant files an appearance and
responsive pleading (and the landlord responds, as necessary), the court will
schedule the case for trial or a hearing on the tenant’s pleading. Depending on
the court, this can take anywhere from a few days to four (4) or more weeks (the
courts with housing sessions are usually quicker than those without in
scheduling the trials/hearings). How quickly the landlord obtains judgment in
this situation is usually a function of how well the landlord and its attorney
structured the case, handle the (usually) mandatory mediation and potential
stipulated agreement (commonly referred to as a “stip”), and are prepared for
and can handle the trial or hearing.
Lastly, after the landlord receives
judgment for possession, a statutory five (5) day stay of execution
automatically applies, and marshals are required to give at least one (1)
calendar day notice to the tenant of the eviction date, which is often defined
by when the town/city is available to schedule the eviction. Again, landlords
cannot control the timeliness of the court’s response, but can significantly
influence the execution filing (for court processing) and marshal selection (and
performance) by working with a landlord attorney well versed in landlord-tenant
law and with established relationships with similarly knowledgeable marshals who
have good working relationships with the cities and towns in their county.
[TOP]
Your tenant skipped town - now what?
In our
February edition, we discussed dealing with the unresponsive resident living on
the property at the time of renewal [See
It's lease renewal time - do you know
where your tenants are?]. This month, we’re discussing “skips” – you
know, the former occupants whom (due to nonpayment of rent and a neighbor
reporting a foul odor seeping through the walls), you’ve discovered left the
unit weeks ago, perhaps in the middle of the night, leaving the fridge open and
unplugged - full of old Chinese takeout containers. Well, perhaps it wasn’t
quite that bad. But, they’re gone, you haven’t received rent and you had a
reason to immediately enter the apartment only to find it empty. Now what?
Our
past articles on security deposits is most applicable in
this discussion, first because we reviewed the power of preparedness and second, because
we discussed the importance of having funds in an account that you can rely on for damages caused
by a tenant upon vacating. As mentioned, while these funds are not likely to cover everything
you are owed when you are faced with a "skip", they will go a long way to easing
the financial pain caused by the unpaid rent and, as we will discuss next, if
you take action quickly enough, may even cover getting rid of the rotten food
smell.
Typically, “skippers”
will wait until the last day of the month - or in the case of the more
sophisticated ones, the last day of the rent grace period - before they
disappear into the midnight fog. Then, they rely on your humanness and
compassion (evidenced by your routine acceptance of late rent payments) to get a
head start against your collection efforts.
The key
when dealing with a "skip", as you will hear us say in many different
situations, is to take action at the first sign of a problem. While not perfectly applicable, I think you
will find one common trait among "skippers" is their poor payment histories.
Perhaps not that they failed to pay, just that they were consistently late,
causing you you
spend a great deal of time chasing their rent while racking up late fees. So, take
action with the chronically late payer and you may just avoid a
near the end-of- lease
"skip" as well as the collections chase thereafter.
Another simple strategy is to
routinely inspect units
of tenants who are chronically late with their rent. It seems that residents
with no respect for rent deadlines often have little respect for other
obligations under their lease. If you make it a habit to inspect the units of
delinquent payers more frequently, you may stumble on that "skip" before the
General Tso's chicken and pork fried rice become a penicillin factory.
What you find may
also provide cause to discuss their ongoing tenancy and demand behavioral change
long before the move-it-yourself truck sneaks away with the morning dew.
Unfortunately, you won’t catch every "skipper". If planned right,
however, your last line of
defense started at the beginning of your relationship with an applicant.
Insisting on complete application information, including social security
numbers, will go a long way when you must run to catch up with the "skipper".
When, not if, you send these accounts to collections, every bit of information –
including employment, bank accounts, social security numbers, former addresses, and
references – will be important if you expect to recover some of
the losses you have suffered. The application and the application renewal
process become your window into the "skipper’s" world and may be the yellow brick
road you were looking for to get what you are owed.
So, by
gathering the right application information, collecting a full security deposit,
being diligent about timely rent payment, and increasing the inspection rate on
residents who aren’t paying on time, you should find that not only is chasing
down a "skipper" easier than you believed, but that you still have the deposit
in hand to not only cover the missed rent, but also help pay for the clean-up of
that nasty refrigerator!
[TOP]
Housing Clerks - No red cape - but just as helpful!
A
housing clerk’s office is the operational arm of the court, particularly the
judge, and plays a key role in the administration of justice in housing cases.
It's not only the court’s front line, but also the back office in charge of
processing and handling every aspect of summary process (eviction) cases, as
well as all other civil cases involving housing (e.g., collection cases), both
commercial and residential. They represent the court, often including the
judge, to parties outside of a court hearing or trial, and therefore can not
advocate for either side.
However, what is less known is that unlike other clerks, Connecticut law and procedure requires housing
clerks to provide procedural assistance to all requesting pro se parties, a fact
that appears on the complaint documentation received by all defendants. Most
judges presiding over the housing court will inform pro se parties of this rule,
placing responsibility on the clerks to deal with requests for help.
Unfortunately, this translates into a tremendous burden on housing case flow as
it demands extensive time and
attention from the clerks.
To deal
with this reality, most housing clerks tend to not waste time or words dealing with
parties. Landlords wishing to separate
themselves from the masses who appear before the housing clerk should simply be
nice and listen (see accompanying Quick Tip). This includes understanding and
working with the clerk should they be facing a particular pleading situation
(e.g., the tenant filed an appearance after the deadline but before your motion
for default was processed) or challenge in a case (e.g., scheduling a hearing
with a tenant claiming medical issues or family emergencies).
This is
particularly true in CT courts that do not have a housing session (a separate
court that includes a clerk’s office and judge dedicated entirely to hearing
only housing cases – currently found in Norwalk/Stamford, Bridgeport, New Haven,
New Britain, Hartford, and Waterbury). In instances where there is no housing
court, the clerk is part of a larger clerk’s office that also handles criminal
and civil cases; a situation that often causes housing matters to get “lost in
the shuffle”. This extended focus adds an extra burden on the housing clerk,
who may have very little influence to change the larger clerk’s office or
court’s priorities and approach. All the more reason to be nice and listen.
In
short, housing clerks are professionals who often have a thankless job.
While you may not get special treatment simply by acting professionally; you
will significantly increase the likelihood that your case will be resolved
efficiently and effectively. Moreover, in those areas where the law,
procedure, or the judge give the clerks discretion, your odds of receiving
prompt attention, the benefit of the doubt, or the opportunity to correct an
oversight in your case, increase
if you have shown the clerks professional courtesy.
[TOP] |